Refund Policy

We want you to love your squishies! If something arrives damaged, defective, or wrong, we'll make it right.

Damaged or Wrong Items

Email us at manager@loviesha.com within 14 days of delivery with your order number and a photo of the issue. We'll send a replacement or issue a full refund — your choice.

Returns

Unused squishies in their original packaging can be returned within 30 days of delivery for a full refund. Email us first at manager@loviesha.com with your order number and we'll provide return instructions.

Return Shipping

If the return is our fault (damaged, defective, or wrong item), we cover return shipping. For change-of-mind returns, the customer covers return shipping.